Customer service skill

Pipe installations are very common in building constructions, industrial lines, etc. With the materials that make up a pipe, and given the nature of the surroundings they are installed in, they easily get -corroded. If they are installed as is, without any protection, the pipes will soon degrade due to the reaction with the environment.

With a pipe wrap tape, corrosion should not be a problem anymore among pipe installations. Pipe wrap tapes are special adhesives that provide overall pipe protection from any type of reaction. Corrosions due to salt water, hot soils, acids, and alkalis for below ground installations are prevented by having a pipe wrap tape all around the pipe installation. For above ground pipes, pipe wrap tapes also make a shield for the pipes

against the ultraviolet rays of the sun and other weathering elements.

Pipe wrap tapes come in different thickness (10 or 20 Mil) and width. For any type of pipe installation, there is a pipe wrap tape that will work best with it. Arizona Tools is highly-experienced in tools distribution business and they have different selections of pipe wrap tapes. Visit Arizona Tools to find the best deals in pipe wrap tapes.

Pipe installations are very common in building constructions, industrial lines, etc. With the materials that make up a pipe, and given the nature of the surroundings they are installed in, they easily get -corroded. If they are installed as is, without any protection, the pipes will soon degrade due to the reaction with the environment.

One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the organization that is deploying the system.

CRM vendors plows rapidly adding analytical capabilities to their applications, which will better enable their customers to leverage customer it dates that is scattered throughout their networks.

A lot of clients think they can go to a vendor and get CRM. Instead, they get a few components. They buy a suite of front-office applications. But do they have all the channels and the technology, all the functionality and the services to really enable CRM?. It takes multiple technologies and multiple vendors to pull this off.

You need a managerially useful, end-to-end view of the CRM process from a marketing perspective. The basic perspective taken is that of the customer, not the company. In other words, what do managers need to know about their customers and how is that information used

to develop a complete CRM perspective?

Many companies invested in CRM solutions based partly on promises of ROI. However, too many plows left wondering what happened to the return that was promised. Fortunately, dates analytics holds promise it goes addressing the problem.

It is difficult to state precisely what CRM Customer Relationship Management means to everyone. Ironically, the term is also applied in those aspects of business that even remotely interacts with a customer. Understanding the concept of CRM will help in decisions relating Customer relationship management product, CRM software and CRM solutions.

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By S. Maurer

S. Maurer is a 53-years old college graduated IT professional, with 30 years of experience in the computer & technology business. Now is the Correspondence Courses Director of http://mba-open-university.net and http://distance-learning-mba-online-mba-program-executive-jobs.net.

When you’re a customer service consultant and coach, it’s just one of the standard nightmares you have.

Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Even the most hard-bitten street vendors and ballpark peanut hurlers become gentle lambs, nuzzling and comforting us as they never did before.

Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.

I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.

He grunted, “I’m not sure where that is.”

Next, he started handing me a Thomas Guide and asked, “You wanna look it up?

My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?

I snapped back, “That’s not

my job!”

He snickered, and found a way of fingering through his own guide en route to get us to my destination.

I know that today’s companies are trying to offer self-service and claim it is the real thing. They implore us to visit their web sites, to use telephone automation, too, so they don’t have to supply real human assistance.

But are cabbies taking a page out of the goliaths’ playbooks?

It can only give you hope if your career consists of reforming customer-insensitive behavior. As long as nature continues to produce oafs like this one, my living is secure!

Dr. Gary S. Goodman © 2006

Dr. Gary S. Goodman, President of www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service. A frequent guest on radio and television, worldwide, Gary’s programs are offered by UCLA Extension and by numerous universities, trade associations, and other organizations in the United States and abroad. Gary is headquartered in Glendale, California. He can be reached at (818) 243-7338 or at: gary@customersatisfaction.com

MIG welding, also referred to as Metal inert gas welding is probably one of the easiest and cost effective welding methods. Although, it takes certain practice to use the hand-held torch for joining two metal pieces, but it offer the greatest versatility for the welding. Also, the process consumes less time to get the job done.

Working

All welders function with the same mind set of joining similar types of metal together by melting them at a high temperature and adding a filler into the molten pool of metal for extra strength. Known as fire weed welding, MIG welding make use of a wire that is fed from a spool and through a centre tip on the hand-held torch. A button on the torch pushes the wire into the molten pool that increases the level of electrical current to melt the metal. Generally, an argon inert gas is blown into the small welding area, which keeps the air impurities away from the molten metal puddle. This combination of wire feed, electrical current and the inert gas stream is used for a fast and an efficient welding process.

Types

No doubt, through this type of welding, you can not only weld carbon-based steels but aluminium as well. The wire used can be changed from that of

steel welding to the kind of gas that is used for the inert gas stream. Also, some of the inert gas manufacturers offer different combinations of gas for different metal welding processes.

Size

MIG welders vary according to the size, right from the heavy industrial machines to the home based equipments. Welding equipments for the home or small shop units are almost available in the the size of 12-pack cooler that are easy to carry.

Specifications

This type of welder can be identified by the spool attachment, which contain the wire used as the filler for the welding process. Some machinery consists of the spool drive mechanism that is attached inside the welding unit. While, other equipments have a torch attachment on the torch head itself. As a fact, the torch-attached spool arrangement can be a little heavy in practice.

Gas regulator is another major component of identification in MIG welding. It controls the overall pressure and flow of the gas, which is generally held in a high-pressure tank or container. The welding process requires a pressure of 20 to 30 pound per square inch (psi), while the tanks may contain 2,000 to 3,000 psi. Always, remember that the high pressure tank allows large storage capacity in order to perform long welding process.

“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.”

If you’ve ever used the telephone to contact a business you can relate to the frustration that can result from voice mail or automated answering services. Undoubtedly, when they first became “the way to do business” it was extremely annoying; however, times are changing, folks are automating and imprudent business practices such as this are gaining acceptance (or at least tolerance).

Of course the ole’ time principles of customer services – such as answering the phone before the third ring, avoiding putting a customer on hold if at all possible, and providing personal service – are still superb solutions to customer satisfaction. But, in our automated world, it is vital to recognize the importance of responding to customers quickly and appropriately, especially if they have been forced to listen to a long recording and traipse through a jungle of push buttons in order to leave a message for you instead of being afforded the luxury of speaking to a warm-blooded human.

Whether a customer makes contact in person, via telephone or through email, businesses should strive to provide a timely, if not an immediate response. Customer satisfaction is reliant on responsiveness.

So, you may ask, “What is a timely response?”

Honestly, the definition of a

timely response really depends on the customer’s perception. The urgency of their need may play into the mix or their idea of a timely response may be linked to their expectations.

For some reason there is a perception amongst business people that a 24 hour response to a customer inquiry is sufficient. From the customer’s perspective; however, having to wait 24 hours for a quick answer to a simple question or a viable solution to a serious problem is ridiculously aggravating and neglectful on the part of the business.

When customers have a bad experience, from the customers’ perspective, they are sure to seek other options for fulfilling their needs. Plain and simple – poor customer service results in lost business.

Regardless of the type of business you are in and whether you receive customer inquiries via telephone, email or a website contact form, it is absolutely critical that you get back to your customers right away. Placing responsiveness at the top of your customer service objectives is the simplest solution to gaining a competitive advantage, producing satisfied customers, maintaining your customers through repeat business, and building your market share through client referrals. Responsiveness is the single most important factor to enhancing customer satisfaction.

Copyright 2005 Jason Tarasi

Jason Tarasi publishes the reciprocal links newsletter “Elite Links” Learn HOW thousands of other Elite Links members generate FREE traffic and increase their search engine rankings by swapping links. Grab your free lifetime subscription now at: http://www.elitelinksnewsletter.com

With the ever expanding globe and intertwining networks of communication, the world in being oscillating in the dynamics of growing needs and corresponding solutions which hit each other in the bounce back mechanism every time thereby creating an urge for cultivating the optimum level of efficiency to deal with the barriers of reach and communication.

The game goes on as they turn on the craving needs and their compliant solutions every ‘techno-time’ being sustained and flourished in the environment of utmost scalability of the resources dealing with the system of communication.

Though yielding propositions are ample and so are the proponents’ variations that are provided to keep the communication evolving and propelling as per the needs of the human settlements but not all of them survive and thrive in the dynamic and unpredictable environment.

Communication could be bifurcated in two primary segments aligned with solution and services termed as physical communication and data communication, classified on the basis of their needs and nature of their solutions.

Data communication would bank on components of technology which would include internet, telecommunication etc. and is gauged for efficiency based on the deployment of latest and most sophisticated agents of technological compliance like wireless connectivity, programmed applications and automations.

Physical communication is predominantly evaluated on the basis of system framework of their diligent movement process they defter to put objects physically from one place to another. This would include transportation mechanism, packing and carriage matrix and reporting system over the operational front. The preeminent factors that gauge their efficiency are commuting time, reliability and money as value defining parameters.

The factor of dependability and reliability for physical movement, transfer and distribution of objects and commodities makes it the word of vitality in various indispensable propositions of life.

Couriers, Packers and Movers, Shipping and Cargo are the Services that represent this mode

of communication which is the platform for the people and businesses to communicate and commute physically from one place to another to sustain various living propositions through the fundamental and absolute terms negotiated from the resources of communication.

Courier services are most eminent and quantifying in this linage of communication. To match the potential with what is being required by people and providing them in the optimum arrangement of diligent process and output is the most challenging task that are being confronted by them.

Just being timely and prompt in the patterns of delivery are not enough for them to be considered as the absolute solution in the present global communication scenario where business and terms of value defining parameters are of paramount importance.

Reasonable and rational terms in services decide the viability and popularity of the communication. Cheap Courier Services for that reason is the buzz term that is being highly vouched for by every dimension and denomination of communication service seeker.

Proficiently systemized and sophisticatedly planned network of scheduling, handling, carrying and delivering the parcels, pallets, containers and other deliverables is all to do with the potential to serve diligently and cost-effectively.

Cheap Courier Services, therefore lead from front in this equation of commuting and communicating by taming the optimum cost-effective measures to deliver goods and offering and fostering the idea of value in courier services, which are the vital part of any communication and commuting dynamics in the present global scenario.

There are virtues of being cheap and no other phenomena than cheap courier services would be able to justify it this gracefully and eminently.

Courier Express is one such company based in UK, having years of experience in providing quick, cheap, reliable Cheap parcel delivery,parcel courier, cheap courier, parcel delivery services, discounted parcel couriers to UK, Europe and other parts of the world.

As free agents, independent professionals, and freelancers, it is when we don’t have a current project with the income rolling in that we are tempted to say “yes” to almost any offer that comes our way. I suggest that we take our time to consider the pros and cons of all offers and have the gumption to say “no” when it is in our best interest to do so.

Ask yourself, “Is this a project that I will enjoy working on?” Tempting as it may be – especially if the money offer is generous – you should still turn down any project that promises to be a drag or a threat to your artistic integrity. I am not referring to projects that don’t use all of your creative ability – many good, solid projects don’t. I am referring to projects that you would have to force yourself to work on and complete. It wouldn’t be fair to you or your client. I believe that if we aren’t enjoying what we are doing, the work will reflect our attitude.

Next ask yourself, “Is this a project that I’ll be proud to tell others I produced?” Even if you rationalize that you would never add a sample of this work to your portfolio, you will know that you produced it, and just knowing that can eat away at your self esteem.

Now ask yourself, “What will I learn and how will I grow from completing this project?” I don’t know if learning and growing are as important to you as they are to me, but the perfect project in my mind is the one that challenges me in new ways. It pushes me to try new approaches, learn new ways of accomplishing outcomes, and helps me achieve a higher level of expertise than what I had when I began the project. If I can honestly say upon completion of a project that I learned at least one

new technique or fact, I am satisfied.

Be honest and ask yourself, “Is this a project that I am capable of doing well, professionally, and within the designated timeline?” I know that I just finished suggesting tackling projects that are challenging and that force us to grow, but we do need to honestly consider the other side of the story. If completing a project will take up so much of your time learning new techniques that you can’t possibly complete it in a timely manner, it is probably better to be up front and say that at this time the work is not within your realm.

And the final, trickiest and hardest question, “Do I want to work with this particular client?” We all know that there are “clients” both good and bad, both easy and difficult. Some are so delighted to work with a professional that they give minimal direction, value our suggestions, give us all of the information we need when we need it, and reimburse us quickly for completed work. There are clients who border on the impossible. I avoid working for these people. I don’t need the stress or the hassle and neither do you.

Remember to take your time accepting when offered a project. Be sure to ask yourself all the questions, and even more than I have highlighted. You will be glad you did, and so will the future of your career as a free agent, independent professional, and freelancer.

Chris King is a free agent, professional speaker, storyteller, writer, website creator / designer, and fitness instructor. Chris has what she calls a “Portfolio Career” –many careers at the same time. If you wonder if you could handle and love having a “Portfolio Career” you will find a free assessment to take at http://www.creativekeys.net/portfoliocareertest.htm Sign up for her eclectic E-newsletter, Portfolio Potpourri, at http://www.freelanceliving.com You will find Chris’ business website at http://www.creativekeys.biz

AK Fitness Tips – diet plan, exercises, weight loss and gain muscles latest information.

Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV-time. It’s no wonder more users are turning to the Net for help, rather than the telephone. So why not take advantage by offering your customers help online after the sale? Given that the average customer care call is $33, it’s a great way to please customers that prefer the Web over a phone queue and save money too.

Not that you ever want to drive customers away. After all, keeping a good customer is a whole lot cheaper than acquiring a new one. The idea is to move the majority of calls to self-help and reserve quality time for those customers that need to speak to a real person. If you guide certain customers towards answering questions themselves, make it a good experience, and offer incentives for usage, self-help will be their first choice.

The type of online support required for each customer and for each problem may be different, so it’s best to provide a range of self-help options and let customers choose what works for them. Online support comes in many forms, but for now we’ll focus on the least expensive FAQs (Frequently Asked Questions), Enhanced FAQs, discussion boards, and email. It’s better to start with a few options first, and do them well, rather than trying to do everything at once. Offering a good help experience to people who use the Web regularly makes them more likely to turn to the Web for assistance again and again.

1. Determine Your Online Support StrategyFigure out what’s going to give you the biggest bang for the buck, then add on. Having a plan will help ensure that each support component works within a cohesive whole. Generic information can be easily handled with FAQs or Enhanced FAQs. More complex or customer-specific information requires advanced technologies. If you don’t have the expertise or time to build the functionality yourself, look into Web service providers who can create and host applications for you.

2. Focus and TargetDon’t try to create online support to cover every subject. Consider customer demographics to determine who will use the service, why they would use it, what they would need, and what would get them to use it. Customers ordinarily will use a combination of both online and offline support options, so build use cases for each target customer segment to gain an understanding of their behavior and how to improve their overall experience.

3. Tell Customers Where to GoMake sure links to the help section are clearly communicated at every touch point, such as on printed material and through IVR systems. Familiarize your sales and phone reps with the site and its benefits, as in, “Did you know that we have a website that shows you how to do that?” Offer customers incentives to encourage first time usage and let them get in the short phone queue if they try self-help before calling.

4. Make Help Easy to Find at Your SiteIf you don’t provide a direct link to help, make it an obvious click away from your home page and other appropriate pages.

5. Give them OptionsEven if a customer visited the site only in search of contact information, there’s no reason why you can’t try to resolve their problem while they’re there, saving both of

you a phone call. Briefly describe what is offered through self-help, how it works, and what they can expect. You don’t want customers to waste their time looking for information that isn’t there.

6. Should I Give Them My Number?You should always make contact information available, but the extent to which you delay publishing it will depend on your target customers and your support strategy. For example, if you can respond to the majority of visitor questions with generic information and your goal is to maximize self-help use, then delay, driving visitors to use self-help first. On the other hand, if many of your customers require custom treatment and you want the opportunity for personal contact, as with brokerage services, you may want to make phone numbers readily available.

7. Start with Simple FAQsAnswer the questions customers ask most often. Don’t worry about trying to answer every possible question. Build your list from customer questions received via your customer reps, email, and keywords searched at your site. Organize the information into a standardized format, write clearly, and don’t try to sell your customers anything. This is not the place and time. You can always provide navigation links to sales information. If the FAQs are long, add an easy to use index or search function.

8. Give It to Them StraightMake sure the information you provide avoids jargon and terms they would need to search elsewhere to find. Leverage the technologies available with HTML to provide definitions via rollovers to help customers get the information they need faster.

9. More than Just the FAQsExpand on your FAQs by providing images and interactivity. Imagine how much easier it would be to show pictures detailing a car battery installation or a bicycle assembly, rather than explaining it with words alone. Involving the user through interactivity improves learning and results in a more positive experience, which means they’ll use self-help again.

10. Get Them TalkingGet customers to search and answer questions themselves via a discussion board. Harvest information from the boards for your FAQs.

11. e-Mail with Caution Use e-mail, but be sure you have the resources to respond in a timely and effective manner. If you set up the expectation that it takes too long to get a response, customers are going to lose confidence in the service and not use it again. Be careful about using automated email responders as well. If customers have to wait and still don’t get the specific help they need, the best you can hope for is frustrated customers. More likely you’ll end up paying for this lapse in customer service in the form of phone support and lost future sales.

12. Survey Says Let customers tell you what they need. It’s the best way to make improvements to your online customer support. Ask a few simple follow-up questions through an online survey, but keep it short and simple. Respect your customers’ time.

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About the Author:

Robbin Block is President of PictureSez, Inc., which gives companies an easy way to enrich their websites with picture-based, online customer support. Whether for how-to instructions or FAQ’s, our browser-based authoring tool allows you to ‘show’ your customers what to do– without any programming. Visit http://www.picturesez.com or mailto:rblock@picturesez.com.

Good customer service just isn’t enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers’ minds on a regular basis.

To compete in today’s global marketplace you need to stand out from the crowd – be better than your competitors, be faster than your competitors and, more importantly -

BE MORE MEMORABLE THAN YOUR COMPETITORS!

Your success in business depends upon your ability to change.

Customers in 2003 are more demanding, more intelligent, and have more choices than ever before when it comes to where they spend their money and how often they spend it. Wouldn’t you rather it was your business and not your competitor’s?

You need to work smarter, not harder, and devote your time and energy on the things that count….

Building greater customer loyalty that will grow your business 24 hours a day, 7 days a week…even while you sleep.

Become important in your global marketplace and you will be rewarded by being at the forefront of your customers’ minds and receiving endless referrals to your business.

Create a memorable experience in the minds of your prospects and customers and you will benefit for a lifetime.

If you want to make a second, third, fifth and twelfth sale you must create an incredible customer service experience that your customers will talk about forever.

The quality of your customer service will be remembered long after the price they paid is forgotten.

If you want to drastically increase your number of visitors to customers and your customers to ongoing repeat customers you need to make contact with them as often as possible.

Marketing gurus tell us that if you are not in touch with your customers every six weeks they’re not really your customers, but people who your competitors are continually trying to lure away from you and your business.

WHOSE POCKETS DO YOU WANT YOUR CUSTOMERS TO FILL…YOURS OR YOUR COMPETITORS?

Create a point of difference that is so original that sets you apart from your competitors your customers wouldn’t dream of doing business with anyone else.

If your customers don’t see you as being different from your competition they will always make their buying decision based on price alone

Send The Right Message To Your Marketplace!

Follow up is one of the most critical elements of any business. It is vital to follow up at all times: your prospects, your customers, your affiliates.

Did you know on average it takes 7-12 follow ups for a person to buy from you so you MUST contact them regularly on an ongoing basis.

Look at these alarming statistics provided by the National Sales Association:

• 2% of sales are made on 1st contact.

• 3% of sales are made on 2nd contact.

• 5% of sales are made on 3rd contact.

• 10% of sales are made on 4th contact.

• 80% OF SALES ARE MADE ON 5TH-12TH CONTACT.

The three areas of follow up are:

(1) PROSPECTS

Offer a free report, training course, ebook or newsletter so

you can keep contact with those who don’t buy on the first visit.

(2) CUSTOMERS

By keeping in constant touch with your customers you’ll create so many happy and satisfied customers they will refer you to their friends. Happy customers are informed customers, less likely to ask for a refund and more likely to buy from you again.

(3) AFFILIATES

If you want income-producing affiliates you must give them the latest tips, techniques, training and motivation with constant follow up.

Once your business grows there’s no way you can follow up with your prospects, customers and affiliates by hand so you MUST set up your automated system from the beginning or as soon as you can.

*****ONCE IT’S SET UP IT RUNS WITH NO FURTHER INPUT FROM YOU*****

Thankfully in recent times companies have become aware of how important client follow up is and they have created autoresponders (automatic messages/emails) for this purpose to put your business on autopilot.

TIP: Avoid using free autoresponders as they usually include advertising for other people’s products (sidetracking people away from your offer and helping you to look unprofessional. Remember, in business how you are perceived by your customers means everything!)

Once your system is in place you fill it with the emails that will go out automatically once someone subscribes or is subscribed automatically!

SAMPLE FOR PROSPECTS:-

• Message (1) Free information you promised (immediate delivery)

• Message (2) More great information about the initial product (one day after message 1)

• Message (3) Mix in information about your product with free information (one day after message 2)

• Message (4) Start to sell your product while giving more information (one day after message 3)

• Message (5) More free information and how they will benefit from buying your product or service (one day after message 4).

SAMPLE FOR CUSTOMERS:-

• Message (1) Thank them for their order and let them know they can contact you if they need any help (immediate delivery)

• Message (2) Thank them again and give them a free bonus (one day after message 1)

• Message (3) Send a short note to say you are offering them another free bonus and ask how they are enjoying the product (seven days after message (2)

• Message (4) Send a short note saying you hope they are enjoying the product and that you thought they might be interested a complimentary product….(seven days to one month after message (1)

If you haven’t got autoresponders in place it’s not too late. Give your customers a reason to return to your business by keeping in contact with them and you’ll be am*zed at the results you’ll achieve. Have fun!

About The Author

Copyright 2003. All Rights Reserved. Karin Manning. Karin is the publisher of Net Wealth, an interactive newsletter for advanced internet veterans, entrepreneurs and beginners alike. To start receiving your weekly marketing, motivational, customer service and money tips visit http://www.reprintrights4u.com and fill out the popup on entry with details of your ePackage & bonus newsletter subscription & free gifts.

karin@reprintrights4u.com

I will not make sales. I will make Customers.

I will target the heart of my Customer. Never their wallet.

My Customer is the lifeblood of my business.

Though I may sell my Customers what they want,I will deliver what they need and make their lives better.

Courtesy and Service are cornerstones of my relationship withmy Customer.

I will view complaints as opportunities . . . opportunities tocreate lifelong Customers.

The quality of my products and how I treat my Customers willdetermine the level of My Success.

My prosperity will come from ‘growing’ people.

My best advertisement is my product, and, the Customer servicebehind it.

Making money without making friends is not good business.

I will guide my business with the perfect blend of heart andmind.

I will make Integrity my trademark. After all, isn’t integrityall I have and all I

will be remembered for?

I will compete only against myself as the only truemeasurement is against myself.

It is fine to fail. In fact, it is most often a requirement ofsuccess.

My reputation is everything – my ego, nothing.

Every pittance I earn unjustly is a debt of fortune I mustrepay.

No matter the fame or fortune that may follow me,My values, My family and My friends must remain at the verycore of my being.

Better I be trusted and respected, than be materially rich.

Better I be a dolphin swimming with sharks, than a shark.

(you can download an mp3 of The Seller’s Creed here:http://www.bettersalesrightnow.com/creed.mp3)

© Rick Beneteau

Rick is co-creator of the breakthrough Make Every Day A GreatDay Program. Read the powerful, life-changing testimonialsand discover how this revolutionary product can dramaticallychange Your Life too!http://www.MakeEveryDayAGreatDay.com/yes